Refunds and cancellation
How to cancel a subscription, when payments are refunded, and how the EU right of withdrawal works for digital content.
Cancelling a subscription
The Monthly and Yearly plans (pricing) renew automatically. You can cancel the renewal at any time in the app (Profile tab) or by writing to support@candyfit.me. After cancelling, access stays until the end of the paid period and there are no further charges. Unused days of the current period are not refunded.
The 12-week course is paid once and does not renew, so there is nothing to cancel.
We email you a reminder 7 days before a Yearly plan renews.
Right of withdrawal (EU consumers)
Under EU law, consumers have 14 days to withdraw from a contract concluded online. An exception applies to digital content supplied immediately. Before payment we ask you to:
- expressly agree that access to the paid weeks starts immediately after payment, before the 14-day withdrawal period ends;
- acknowledge that you lose your right of withdrawal once the supply of digital content has begun.
Payment cannot be completed without these two confirmations, and we email you an order confirmation that includes them. Access opens immediately after payment, so the right of withdrawal no longer applies to that purchase.
If, through our error, this consent was not collected at checkout, you may withdraw within 14 days of payment and we will refund you. A clear statement to support@candyfit.me is enough, for example: "I withdraw from the contract for the … plan of (date), account email …".
When we refund
- The paid weeks did not unlock after payment through our fault, and we did not fix it within a reasonable time after you contacted us.
- You were charged twice or more than the amount shown before payment: we refund the difference.
- The digital content does not conform to the contract and we could not fix it: to the extent the law provides.
In all other cases payments are not refundable, including if you did not use the program, changed your mind after access started or forgot to cancel a renewal.
Contact us first
If something is wrong with a payment, write to support@candyfit.me before contacting your bank. We reply within 2 business days and solve it faster than a bank dispute. If a payment for access already provided is disputed with a bank, we give the bank the order confirmation, the consent records and the usage history, and access to the paid weeks is suspended while the dispute is open.
Contact
Korolov Oleksii (autónomo, trading as Candy Fit), Calle de Santiago López 31, 16004 Cuenca, Spain, support@candyfit.me.